Tag: Data Analysis

Customer Service Operations

What are the most important key performance indicators (KPIs) for efficient, high-quality Customer Service?

Introduction In the modern age of business, characterised by fierce competition and increasingly demanding customers, the quality of customer service has become an essential element in a company’s success. Today’s consumers are not only better informed and more demanding than ever, they also have a multitude of options and can easily switch to the competition […]

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