Downsizing is one of the most difficult decisions a company has to make. Although often viewed negatively, downsizing can sometimes be vital to the long-term survival and prosperity of an organisation. But why should a company consider downsizing? What are the factors that might motivate such a decision, and how can it be implemented effectively […]
What are the most important key performance indicators (KPIs) for efficient, high-quality Customer Service?
Introduction In the modern age of business, characterised by fierce competition and increasingly demanding customers, the quality of customer service has become an essential element in a company’s success. Today’s consumers are not only better informed and more demanding than ever, they also have a multitude of options and can easily switch to the competition […]